Frequently Asked Questions (FAQ)

NOTICE: Resumes That Jump is not accepting new clients at this time. If you'd like to work with a great writer, please visit Your Resume Strategy, run by Alice Pendleton. We've worked with Alice for years and recommend her strongly. She gives clients highly personalized service and has a refreshing, fluff-free writing style. Learn more here ...

Our Company & Our Prices

  1. There are lots of resume services out there. Why should I choose Resumes That Jump?
  2. What makes your writers better than other writers?
  3. Why does a professional resume rewrite cost so much?
  4. Why do you cost more than other resume services?
  5. What if I can't afford your services? Do you offer discounts?

Resume Writing Process

  1. Who will write my resume?
  2. What work is required of me?
  3. Can I speak with my writer by phone?
  4. How long will it take to get my resume?
  5. What if I need the resume right now, or really soon?
  6. What if I go over my allotted hours?
  7. How many rounds of revisions can I make to my resume after it's rewritten?
  8. What if I don't like the resume you write for me?
  9. Can you give me a step-by-step guide to the process?

Resume Services, Packages & Payments

  1. What are the differences among your Pro, Plus, and Premium packages?
  2. What kind of cover letter will I get?
  3. I want to apply to different types of jobs? Can I get multiple resume versions with your packages?
  4. Do I get anything other than a resume and cover letter?
  5. Do you offer a guarantee that I'll get a job?
  6. How do I get started?
  7. How and when do I pay?

Our Company & Our Prices

1. There are lots of resume services out there. Why should I choose Resumes That Jump?

We offer 1) highly personalized service, 2) some of the best resume writers in the U.S., 3) an extremely efficient process that minimizes your time and headaches, 4) a forward-looking grasp of technology and social media, and 5) lower prices than other high-quality services.

2. What makes your writers better than other writers?

We only hire writers who have both great resume writing abilities experience with executive clients. For executive IT clients, our writers also have experience working in senior-level technology roles, enabling them to grasp the specialized nature and language of technical work.

3. Why does a professional resume rewrite cost so much?

To be done well, resume writing requires 1) highly specialized skills and experience, and 2) a lot of hours. Resume factories can charge $99 for a resume because they're using entry-level, low-cost writers and they limit them to a couple hours per resume. If you want to stand out, you need a writer with the ability and time to identify, grasp, and present those things that make you unique and "sell-able." Divide our package prices by the number of hours you receive, and you'll see that we charge roughly $75 per hour, which is a very reasonable rate for the level of experience and expertise our writers possess.

4. Why do you cost more than other resume services?

We cost more than the cheapest resume factories, but we're generally less expensive than other high quality resume services like The Ladders, where the basic, non-executive package starts at $695. Because we're small, and tech-savvy, we keep our operating expenses very low and pass the savings on to you.

5. What if I can't afford your services? Do you offer discounts?

We understand that working with a professional resume writer is a significant investment for many people. We also appreciate that, especially in a tough economy, not everyone can afford to hire a quality resume service. That said, we encourage you to think of our services as a critical investment that can provide a very strong return, very quickly. Unfortunately, we cannot offer discounts on our services. If you absolutely cannot afford to pay, take the time to go through all of the articles in our free resume help section, and review our resume samples. The result will not be as good as what you'll get from a professional resume writer, but it will be better than using a $99 resume factory.


Resume Writing Process

1. Who will write my resume?

One of our executive resume writers will write or rewrite your resume. Once you sign up, you'll be assigned to work 1-on-1 with a dedicated writer. Once you and your writer have finalized the content, a separate 2-person team will thoroughly proofread your resume and cover letter, catching and correcting any typos, grammar errors, or design issues.

2. What work is required of me?

We encourage (but don't require) clients to complete a worksheet that helps to identify and flesh out relevant skills, job descriptions, and achievements. While this step does take time to do well, the worksheet makes things as easy as possible and is very effective at helping you understand your unique selling points -- which in turn helps with interviews and career advancement. Clients often tell us how much they get out of this "pre-resume" process. After the worksheet is complete, your writer may interview you by phone to dig into the details further. Beyond this, your only job is to provide feedback on your new resume and cover letter.

3. Can I speak with my writer by phone?

Yes. All customers get phone interview with their writer, which typically takes 30 minutes. Our writers will use this call to learn more about your skills, experience, and career goals.

4. How long will it take to get my resume?

We strive to finalize a client's resume and cover letter within 10 business days from the time they return our resume information worksheet. If you are quick to respond to our questions and drafts, we can likely finalize documents in less than 7 business days. We do not offer a rush service at this time.

6. What if I go over my allotted hours?

This rarely happens, because we have a very well-structured process that keeps things on track. And because we only work with the best resume writers, you avoid the endless back-and-forth spirals that accompany many resume factory rewrites. As long as you give us the information we request up front, you won't go over. If for some reason you need more hours, we will charge you $75 per hour.

7. How many rounds of revisions can I make to my resume after it's rewritten?

We do not have a set limit to the number of revisions you can make to your resume after it's rewritten. Typically we need 2-3 rounds to make the resume and cover letter the best they can be. We do have a limit to the number of hours customers receive, but as noted above, it's very unlikely that you'll exceed your hours.

8. What if I don't like the resume you write for me?

Given that we have only the best resume writers, it is highly unlikely that you will dislike your whole resume after we rewrite it. However, it's quite possible that you will see ways to improve specific sections (you're the expert on you, after all), and we build in plenty of time to work with you on revisions. At the end of the process, if you're not 100% satisfied, we'll refund your money in full.

9. Can you give me a step-by-step guide to the process?

See our page on resume services for an easy-to-follow guide to our processes.


Resume Services, Packages & Payments

1. What are the differences among your two packages?

The primary difference is the amount of hours your resume writer will spend identifying your unique selling points and writing and designing your documents. Through much experience, we know that writing a executive IT resume takes slightly longer than writing a non-IT executive resume. We also know that IT clients require writers with IT experience.

2. What kind of cover letter will I get?

If you want employers to read your cover letter, it needs to be concise and tailored to that specific employer and job description. Generic cover letters get ignored, no matter how well they're written. We encourage our clients to give us a job description for a position they're interested in, so that we can write a real-world, fluff-free cover letter for them. While specific to one job, the structure of this cover letter can be reused for other jobs and we'll show you which parts can be adapted or replaced.

3. I want to apply to different types of jobs. Can I get multiple resume versions?

Our packages come with 1 resume and 1 cover letter. We encourage you to treat these as flexible, "living" documents that you adapt for each job application. If your target jobs are in the same general field and/or industry, this approach often works better than creating and juggling multiple resumes and cover letters. It will also be much more cost-effective, as it takes a lot of additional time to professionally write alternate resumes and cover letters.

If your target jobs are truly different (e.g. Non-Profit CEO vs. Fortune 500 SVP of Marketing) and you have experience and skills in each of those areas, we do recommend creating multiple versions of your resume and cover letter. We charge $75/hour for work on additional document versions. On average it takes 4 hours for each additional resume plus cover letter set ($300); but this varies by client and it is impossible for us to give accurate estimates until we start your project.

If you're interested in multiple versions, sign up for a package and we will provide you an estimate for additional work after we learn in detail about your background and job targets.

4. Do I get anything other than a resume and cover letter?

Three versions of your resume and a cover letter -- along with a LinkedIn profile -- are the tangible products you'll receive from us. However, our clients continually remark how much additional benefit they get out of the resume writing process. In particular, you will walk away with a much stronger grasp of the skills, experience, and achievements that make you unique and appealing to employers. This will help you identify the right job and career opportunities, and will give you the confidence to go after them. It will also help tremendously with responding clearly, concisely, and assertively in job interviews.

5. Do you offer a guarantee that I'll get a job?

We'll create the best resume possible for you, but we can't guarantee you a job. Any resume service that does is just using a marketing gimmick. Resumes are a critical piece of the job search puzzle, but there are too many other factors involved for us to be able to make job offer guarantees.

6. How do I get started?

Just click the Buy Now button under that package on our resume services page, and then purchase the package.

7. How and when do I pay?

After you click on the Buy Now button under one of resume packages, you'll be taken to our payment processing page, which is hosted by PayPal. You do not, however, need a PayPal account to purchase our resume services. You can pay with Visa, MasterCard, American Express, or any other major credit card. Because of the significant time investment on our end, we require upfront payment in full. Keep in mind that we offer a 100% satisfaction guarantee on all of our packages and services.


Have other questions about our services? Contact us.